I really couldn’t tell you exactly how I do it, but for some reason, I seem to be able to make human contact with airline flight attendants at a level well beyond that of most passengers. I can’t say “all passengers” because I haven’t exactly conducted a thorough scientific study, but the balance of the evidence is that something is going on.
Somehow I manage to communicate with the on-board staff of an airliner on a regular-person-to-regular-person basis, as opposed to a uniformed-corporate-employee-to-boorish-half-drunk-lout basis. Going by the accounts on social media and in the press, the average airline passenger boards a plane wearing their pajamas, with earphones turned up way too loud, and then proceeds to put their feet up on the seat in front of them and trim their toenails. Little wonder that flight attendants report that work conditions have significantly worsened in the last decade and that fatigue and mental health issues are really taking a toll.
I think my secret is that I treat them with respect, say “please” and “thank you”, and more often than not actually pay attention to the safety briefing. I do think that gets noticed. Next time you fly, look around you at your fellow passengers. Are any of them watching and listening during the briefing? I know flight attendants don’t especially enjoy doing the briefing multiple times a day, week in, week out, but I’ve got to believe that having at least one person nodding and following along makes it all a little bit better.
I bring the topic up today specifically because of two amusing interactions I had with the flight attendants aboard Delta 1856 from Liberia (Costa Rica) to Boston on Saturday, January 24. The flight was full and virtually everyone on board was going back to the USA after spending a week (and maybe enjoying the resort bars a bit too enthusiastically?) at Costa Rican resorts. I believe the flight attendants had been on the morning flight down to Costa Rica and now were working the return flight. Everyone involved had some reason to be a little bit cranky.
Shortly before takeoff, a flight attendant stopped by the exit row where Carole and I were sitting — Carole on the left side of the aisle, me on the right — to continue a conversation she’d apparently started earlier with the couple seated in the middle and window seats. It went kind of like this:
The FA: “So what town did you say you’re from?”
The couple: “Blarghity-blar” (I’ve forgotten what they said)
The FA: “Oh, my gosh — my ex-husband owns a bar there.”
The couple: “Not the blarghity-blar bar?”
She nodded.
The couple: “Jimmy??”
She nodded again, this time with a slightly sour look on her face. Didn’t take much to infer what she thought of her ex at that point.
The couple: “Huh. Well, we always thought he was an okay guy.”
Not really the thing you want to say to someone who’s known a particular individual much more intimately than you ever will, but there we were. The flight attendant started to say something, stopped, started again, and stopped.
This was my cue.
“Well, I think he’s a jerk.”
Instant laughter from all parties. With one perfectly timed quip, I had defused the tension and made a friend. For the duration of the flight, she nodded and smiled at me each time she passed.
The other exchange came an hour to ninety minutes later when the flight attendants were coming through the cabin with the beverage cart and the snacks cart. When the flight attendant with the snacks got to our row, she rattled off the choices: Cheez-Its, Sun Chips, and Biscoff cookies. I immediately threw up my hands in glee and cried out “Cheez-Its! YES!”
And that got this response: “Calm down, boy, or I’ll take the hose to you.” Said with a smile.
I felt so happy at that moment. Carole, across the aisle, had her usual resigned “What has he done this time?” look.
I think it’s little things like this that make the world a better place.












