I Feel So … Dirty

AlabamaYesterday I had occasion to place a call to the membership/enrollment arm of my health care insurer, Blue Cross/Blue Shield of Alabama.

I work for a very large Fortune 500 company. Our HR department insures us via an ever-changing network of health insurance plans. It’s actually kinda rare that I have the exact same carrier for more than a year or two, and as of the beginning of this year, my fellow Vermont employees got switched this year from MVP (a New York and Vermont insurance provider) to BC/BS of Alabama. For all I know, next year I’ll be enrolled with Cosmopolitan Health Insurance of Pago Pago.

Still, it’s not that big a deal: the actual benefits remain the same from insurer to insurer. This is the advantage of working for a megacorporation who can say “Here’re the benefits we wish to offer, what rate will you give us? Low bid wins.”

So anyway: I placed my call to the customer service number on the back of my member ID card and promptly got through to a friendly female employee whose voice couldn’t have been more Deep South/Heart of Dixie if she’d tried. Let’s put it this way: there was no question of this being an offshored call center employee somewhere in Hyderabad.

I had the mad urge to ask her where in Alabama she was and make some random reference to the giant statue of Vulcan in Birmingham, but a voice inside me said “Confuse her after she’s helped you, not before.” So I told her what I needed to have changed in my records; she promptly made the change and asked if she could help me with anything else.

I said “No, thank you so much!” and then the Devil got a hold of me: against my better judgment and the good solid values I learned during my undergraduate years at the University of Georgia, I betrayed all that is right and proper and said … “Roll Tide!”

The nice lady on the other end of the call paused for a second, then, sounding surprised but very pleased, responded “Well, Roll Tide to you too!”

I feel so dirty. I think I’ll go hide somewhere now and conceal my shame.

 

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2 Responses to I Feel So … Dirty

  1. Danny Tankersley says:

    …and you SHOULD go hide! War Eagle!

  2. marithlizard says:

    You are much better with accents than I am! I don’t think I would recognize someone from my home or college town by their voice at all, and probably wouldn’t recognize any New Englander unless they had an accent thick enough to cut pea soup with.

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